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PRACTICAL GUIDE

How to choose topics and scope for auto replies

Define topics, exclusions and how to respond. Use examples of a relevant question and an unrelated promotion to build the reply rules for your account.

Specific examples and a reusable template
01

Choose questions where you can add experience.

All startup content is too broad. Start with specific questions about interviews, product decisions or retrospectives, in languages you can answer naturally. Judge the actual question rather than matching a popular keyword alone.

02

Write skip rules as clearly as inclusion rules.

Exclude unrelated giveaways, promotions, duplicates and discussions where you have nothing useful to add. Address the original question before sharing a method or experience. Do not insert a product pitch into every reply.

03

Check the account before starting, and activity afterward.

Confirm the matching browser X identity and an online extension before starting. Follow current steps and recent outcomes in the sidebar. If a send is unconfirmed, inspect the original activity rather than sending it again.

How would these two discussions be handled?

Join: you can offer a method

What should I ask in my first customer interview?

Example reply: ask about the last time the problem happened, how they handled it and which step was hardest. That uncovers an experience rather than a polite reaction to a feature list.

Skip: outside the selection

An unrelated giveaway post series

No product pitch or generic comment just for visibility.

A template to make your own

Select and copy, then replace the bracketed fields with your own facts.

Apply the template in BuzButton

Join and skip rules
Add topics, exclusions and reserved access to avoid to the reply rules.
Activity and outcomes
Follow current steps in the extension and outcomes in activity. Reconcile uncertain results before another send.

Your checklist

  • Both inclusion and exclusion rules are defined.
  • The browser identity matches the account and the extension is online.
  • You know where to inspect activity and send outcomes.

Further reading